Reuniting CMS and Document Management
A great read that makes the case for web content management solutions being connected with document management systems and displaying on the web – be it mobile, social, or otherwise – in ways that are...
View ArticleThe Preferred Channel for Customers
These survey stats show customers have different preferences in how they connect with customer service & resolve their queries.
View ArticleCustomer Support Agent
This is a humorous look inside the mind of a customer support agent.
View ArticleCustomer Service & Support the Social Way
These days customer service operates on many levels, including in social media, allowing businesses to provide support that is less costly & more diverse.
View ArticleSoftware & Mobile Applications Development
Here’s more on the differences between a software developer, computer programmer, and web developer in what they actually do & their future job outlook.
View ArticleTesting Help
Wondering what kind of testing you need to use as part of your QA process? This table takes a larger look at the types of testing out there and what they’re typically used for.
View ArticleWhy Choose a CMS?
This article asks a good question. Our answer: A CMS enables an organization to have a high degree of flexibility in managing the creation, approval, & translation of content. Why Choose a CMS? –...
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Social Media Stats
More interesting statistics on the (huge) role social media plays in our digital community.
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